RC Mobile Technician6.169.3 - App Store

Solving challenging HVAC/R problems is your job. Helping you get the right parts, supplies and equipment you need is ours. Whether it is for warranty repairs for Carrier, Bryant or Payne Equipment or for non-warranty repairs on any make or any brand of equipment, the RC Mobile Technician app can help identify the right part.

The RC Mobile Technician commitment is to provide an easy to use, powerful app that is designed to help the technician standing in front of a unit. This helps them at the jobsite to find out what parts they need to make repairs, and it has an on-board GPS to help identify the closest location to find the parts.
Key Features :
- AI Assistant (Beta) : A smart assistant designed to answer technical questions, provide support, and assist with troubleshooting using model number inputs.
- System Capacity Calculator : Easily calculate HVAC system's Airflow capacity with precision and efficiency requirements based on job-site conditions and specifications.
- Product Registration : Register equipment quickly and efficiently from the field.
- Intelligent Equipment Search : Locate equipment by scanning a serial barcode, entering the serial number, or model number.
- Parts Identification : Instantly access accurate parts lists for selected equipment to support fast and precise repairs.
- Technical Literature Access : View detailed technical documents with advanced filtering for faster retrieval of relevant information.
- Warranty & Service History Lookup : Retrieve warranty details and past service history using the serial number.
- Nearest Parts Center Locator : Use GPS to find the closest Carrier Parts Sales Center and get directions directly from the app.
- Totaline(R) Parts Cross-Reference : Find equivalent and compatible parts using the integrated cross-reference tool.
- Job Management : Create and manage job records, including the ability to save and associate parts with each job for future reference.
- Secure HVACPartners Access : Log in to access restricted technical content and documents.
- Product Catalog : Browse and search the full Carrier product catalog for quick equipment lookup.
- Technician Training Resources : Access online training modules to support continuous learning and field readiness.
- Tech Tips Video Library : Watch short, expert-led videos offering practical tips and troubleshooting guidance.
- Interactive Troubleshooting : Step-by-step guided diagnostics to assist technicians in identifying and resolving issues efficiently.
- Bluetooth Diagnostics & Firmware Updates : Pair with compatible systems to access real-time fault data, system performance metrics, and support remote firmware updates.
- NFC Connectivity for Installer Tools : Utilize Near Field Communication (NFC) to configure installer settings, retrieve diagnostic information, and facilitate service board replacement on supported equipment.

Version History • Faster job search with pagination
• Better furnace setup, diagnostics, and control board replacement
• More reliable thermostat testing and settings
• Sign-in, stability, and security fixes 6.169.3 Sep 30 • Bug Fixes: Resolved various issues to improve app stability, performance, and overall user experience. 6.166.3 Aug 13 This release introduces enhanced support for Carrier Smart Thermostat with IntelliSense, providing technicians with a faster and more efficient commissioning and diagnostic experience.
 
Key Highlights:
- Automatic detection of compatible indoor (IDU) and outdoor (ODU) equipment during Bluetooth & QR code onboarding.
- Built-in Bluetooth troubleshooting guidance for quicker connectivity resolution.
- Improved HVAC system configuration workflows and enhanced system summary views.
- Real-time heating and cooling performance data during system testing.
- Enabled Remote Diagnostics for homeowner HVAC systems, allowing technicians to identify performance issues without requiring an on-site visit.
- General performance improvements, stability enhancements, and bug fixes.

This version focuses on improving the overall technician experience while streamlining installation, commissioning, and service workflows. 6.165.3 Jul 31 • Bug Fixes 6.164.7 Jul 18 • Bug Fixes 6.163.3 Jul 1 • Bug Fixes 6.162.5 Jun 30 • Bug Fixes 6.162.4 Jun 27 • Bug Fixes & Minor Enhancements 6.161.3 Jun 8 • Bug Fixes 6.160.3 May 20 • Bug Fixes 6.159.5 May 11 • Bug Fixes 6.158.3 Apr 24 • AI‑Assisted Pre‑Job Summary is now a smarter, interactive job prep assistant with transparent AI reasoning, confidence indicators, and technician thumbs up/down feedback.
• Technicians get dynamic, localized checklists, enhanced tools and service history sections, and structured technician notes to improve readiness and first‑time fix rates.
• Export Pre Job Summaries as branded PDFs in English, Canadian French, or Spanish, with backfilled AI Smart Summaries also added to existing Post Job Reports for clearer dealer and homeowner communication. 6.156.3 Mar 26 - Bug Fixes 6.155.2 Mar 12 • Enhanced Pre-Job Summary and Post-Job Report workflows with improved PDF generation and sharing experience.
• Improved application stability, localization handling, and overall user experience.
• Addressed NFC-related issues and UI inconsistencies for a more reliable technician experience
• Bug Fixes 6.154.2 Feb 26 - Bug Fixes 6.153.2 Feb 13 -Bug Fixes 6.152.3 Feb 7 - Added Pre-Job History filtering by Dealer ID and Serial Number for more accurate job records.
- Improved AI Pre-Job Summary behavior and PDF export formatting.
- Enhanced localization support and UI consistency across key screens and BLE flows.
- Fixed Tools menu navigation issues and restored missing calculators.
- Resolved AI Chat Assistant history loading issue.
- General bug fixes and performance improvements for better stability. 6.152.2 Feb 2 - Bug Fixes 6.151.1 Jan 11 localization :
- New localization support for global users
- App now available in English, Spanish, and Canadian French for dealers and technicians
- Languages can be switched at any time using the in-app language selector
- Core workflows are localized for a consistent field experience 6.150.0 12/18/2025 Digital Startup Sheet - Gas Furnace :
- Installation checklist is now available directly within the STA system for on-site use.
- Enables a fully digital, paperless installation process.
- Improves on-site efficiency and ensures checklist availability at all times. 6.149.3 12/17/2025 * Faster AI chat history loading for technicians.
* Cleaner “Create an Account” fields and a new floating Continue button on email verification.
* UI alignment fixes for iOS 26.0 and updated furnace model data for new SKUs.
* Analytics session data now reset on logout.
* Improved username copy/paste, Connect to Equipment spacing, and self-test button behavior.
* Fixed staging Tetra firmware version display, Aux Heat Lockout temperature accuracy, and other stability bugs. 6.148.2 12/04/2025 - Updated “Connect to Equipment” screen with a refreshed, user-friendly interface for technicians.
- Added an error message for technicians with pending account approval restricting access to connection screens. 6.147.1 11/20/2025 - Bug Fixes 6.146.3 11/15/2025 - Bug Fixes 6.146.2 11/10/2025 - Added Day and Night Brightness Settings for Smart Thermostats
- Bug Fixes 6.145.2 10/29/2025